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Returns & Refunds
Returns & Refunds Policy
Compliant with EU Consumer Law • Clear Return Procedures • Protected Rights
Compliant
Return Period
14 Calendar Days
From date of goods receipt
Refund Timeline
14 Days
After inspection of returned goods
Warranty Period
2 Years
For defective goods claims
Statutory Right of Rescission (Right of Regret)
Duration of the Rescission Period
You have the right to cancel the purchase contract by notifying us within 14 calendar days from the date of receipt of the goods.
How to Exercise the Right of Withdrawal
Please inform us of your decision to withdraw within this period by sending a clear statement (e.g., by mail or email) to:
Return Shipping Costs
For withdrawn returns:
Unless the goods are exceptionally ineligible for withdrawal, you will be responsible for the direct shipping costs.
For defective/incorrect items:
If the return is due to our error, we will cover the return shipping costs.
Return Conditions and Procedures
Return Conditions
Return Process
Contact us at user@briskltd.com to obtain return authorization and address.
Return the goods along with a completed return form (if applicable).
Retain proof of mailing and tracking information until we confirm receipt.
Refund Process
Once we receive and inspect the returned goods and confirm that they meet the above conditions, we will:
• Initiate a refund within 14 days.
• Refund using the same payment method (no additional fees).
Note: We may withhold the refund until we actually receive the returned goods or you provide proof of return shipping.
Non-Applicable Rescission Rights
Under EU law, the following goods are not eligible for no-reason return:
- Sealed goods unsuitable for return for hygiene reasons (after opening)
- Goods mixed with others that cannot be separated by nature
Defective Goods (Warranty Rights)
Your legal rights include claims for:
Repair • Replacement • Price Reduction • Contract Termination
Exercise within 2 years of delivery. Contact us immediately at user@briskltd.com.
6. Contact Information
For any questions related to returns and exchanges, please feel free to contact us:
