Order Confirmation

After successful order placement and payment, we will send an order confirmation email (acknowledgment only, not final acceptance).

Contract Formation

The sales contract is formally formed when goods are handed over to the carrier and a shipment notification email is sent to you.

Shipping Time

Shipment preparation completed within 5-7 business days (excludes UK weekends/public holidays) after valid order receipt.

Delay Handling

We will notify you by email before the end of the preparation period if shipment is delayed (stock shortage, payment verification, or unforeseen circumstances), offering revised timeline or order cancellation option.

Estimated Shipping Time

15-30 business days to EU/EEA addresses after warehouse shipment (estimated from carrier receipt/tracking generation).

Influencing Factors (Potential Delays)

Delivery Completed

Delivery is complete upon carrier delivery to your address (signature) or placement in secure location (per local custom). Risk transfers to you at this point.

Tracking Information

You will receive an email with tracking number and link after shipment to monitor real-time package status.

Shipping Costs

Calculated and displayed at checkout based on weight, dimensions, and delivery address (must confirm before payment). We may offer different shipping options and free shipping promotions.

Customs and Import Duties

Goods transported within the EU/EEA single market are generally not subject to customs duties.

Incorrect Address

Ensure accurate delivery address at checkout. We are not responsible for returned/lost/delayed packages due to incorrect/incomplete addresses (additional charges may apply for reshipment/refund).

Lost or Severely Delayed Packages

Contact us immediately at user@briskltd.com if package not delivered within 40 business days of shipment with no tracking updates.

Claims Process (After Confirming Loss)